Frequently Asked Questions

Where is my package?

After placing your order, it takes an average of 1-2 business days to process your order and 4-6 business days for your order to be delivered, provided you ordered before 17:00 GMT. For more details, visit our Shipping Policy.

If this time has passed, please contact our customer service.

Where can I find my tracking number?

Once your order has been shipped, you will automatically receive a tracking number via email. Please check your spam folder if you don’t see it in your inbox.
Note: It may take some time for the tracking link to become active.

How can I track my order?

You can track your order using the tracking number provided in your email. Simply enter the tracking number on our tracking page to see the status of your delivery.

I am not satisfied with my package

If you are not satisfied with your package, visit our Return & Refund Policy page to learn how to return your item.

Need more help?

If you cannot find the answer to your question, you can always contact us by one of the following methods:

Customer Service Opening Hours:

  • Monday to Friday: 08:00 - 18:00
  • Saturday and Sunday: 10:00 - 16:00

We’re here to help! 😊